Refund policy
30-Day Return Period
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
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unused and in the same condition that you received it
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in its original packaging
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accompanied by a receipt or proof of purchase
To start a return, contact us at:
returns@reithrom.com
Returns must be sent to:
Reithrom SIA
Kartupeļu iela 19
LV-1058, Riga
Latvia
Items sent back without first requesting a return will not be accepted.
Return Shipping Costs
Unless the item is defective, damaged, or incorrect, customers are responsible for return shipping costs.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if:
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the item is defective
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the item is damaged
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you received the wrong product
Contact: returns@reithrom.com
Please include:
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order number
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description of the issue
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photos of the product and packaging
We will evaluate the issue and make it right as quickly as possible.
Non-Returnable Items
Due to hygiene and safety reasons, we cannot accept returns for:
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opened or used medical or healthcare products
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opened or used sports tapes, bandages, or personal care products
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custom or special-order items
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hazardous materials, flammable liquids or gases
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gift cards
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sale items
If you are unsure whether your item is eligible for return, please contact us before purchasing.
Exchanges
The fastest way to receive a different item is to:
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Return the original item
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Place a new order after the return is approved
EU 14-Day Right of Withdrawal
If your order is shipped to a country within the European Union, you have the legal right to cancel or return your order within 14 days, without providing a reason.
To exercise this right:
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You must notify us within 14 days of receiving the goods
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Items must be unused, in original packaging, and in resalable condition
This right does not apply to sealed goods that are not suitable for return for health or hygiene reasons once opened.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at returns@reithrom.com.