Shipping policy

Order Processing

All orders are processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.
Once your order has been processed and handed over to the shipping carrier, you will receive a confirmation email with tracking information (where available).

Please note that during high-demand periods, processing times may be slightly extended.

Shipping Destinations

Reithrom currently ships within the European Union.

If you are located outside the EU and are interested in our products, please contact us at support@reithrom.com for assistance.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • delivery destination

  • order size and weight

  • selected shipping method

All applicable shipping fees will be displayed before you complete your purchase.

Delivery Times

Estimated delivery times depend on the destination and shipping method selected at checkout.
Delivery times are estimates only and are not guaranteed.

Reithrom is not responsible for delays caused by:

  • shipping carriers

  • customs or border procedures

  • weather conditions

  • events outside our reasonable control

Taxes

Reithrom is a non-VAT registered company.
Therefore, VAT is not charged on orders.

Customers are responsible for any local taxes or import charges that may apply under the laws of their country.

Risk of Loss

Risk of loss passes to the customer once the order is handed over to the shipping carrier.
This does not affect your statutory rights under applicable EU consumer protection laws.

Incorrect Address or Failed Delivery

Please ensure that your shipping address is accurate and complete.
Reithrom is not responsible for delivery issues caused by incorrect or incomplete address information provided by the customer.

If an order is returned due to a failed delivery, additional shipping costs may apply to resend the order.

Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery at support@reithrom.com, including:

  • your order number

  • a description of the issue

  • photos of the damaged packaging or products

We will review the issue and work with you to find an appropriate solution.

Contact

If you have any questions regarding shipping, please contact us at:
support@reithrom.com

If you want, next we should update your Legal Notice + Terms of Service, because they also need one sentence about being a non-VAT payer. This is super important before launch.